Medical Office IT Support
Many medical offices are not
large enough to warrant having their own in-house IT department. There are
simply not enough computers and staff in most medical offices to justify the
large overhead costs associated with maintaining on-site IT professionals.
Unfortunately for these businesses, IT emergencies do occur – computers do
break down and equipment does fail. What are these companies to do when there
is a need for immediate assistance for an IT-related issue?
A locally outsourced IT
solution is often the best solution for these businesses. These unique
solutions provide quick access to local IT professionals whenever they are
needed. All of the benefits of an in-house IT department can be realized
without the crippling financial overhead that is often associated with it.
Full-service outsourced IT solutions allow businesses such as medical offices to
focus solely on business-related issues without the worry and hassle of
maintaining computer systems, networks and security. Some companies also
backup solutions for small businesses to provide additional peace of mind.
The Steps to Outsourcing Medical Office IT Support
A comprehensive assessment
should be completed to ensure the outsourced IT solution you receive will meet
the unique needs for the business. This assessment will look at the current
equipment for the business and also discuss technology goals for the business.
For instance, current technologies make it much easier for medical records to
be stored in electronic form. Electronic
Medical Records (EMRs) will take up much less physical space while
providing quick and easy access. These files can also be backed up and stored
off-site to provide additional data integrity.
The next step is to create a
strategy to realize the technology goals for the business based on business
objectives, user requirements as well as budget. The resulting IT plan will
encompass all aspects of the project including both short-term and long-term
goals. Examples of these goals are updating existing architecture and
determining the best methods for providing end-user support. If a backup solution
is necessary, it would also be planned at this point.
Planning and strategizing lead
to implementation. During the implementation phase, the business will be set up
with any necessary hardware and software solutions. All implementation work can
usually be completed with minimal disruption to regular business operations.
Ongoing support programs are
the final phase of outsourcing medical office IT support and it is often the
most important part. Depending on the support program chosen, the medical office
can have access to on-demand support whenever it is needed. Support may be
provided through remote connections or through an on-site visit. And 24/7
hardware monitoring is usually available.
Rational Solutions for Your Small Business
This type of on-demand IT
outsourcing is a cost-effective and efficient method of accessing professional IT
services for small businesses. Rational Solutions is a Toronto-based,
full-range IT outsourcing solution for small to medium sized businesses.
Clients can expect outstanding customer service and quick resolutions for IT
issues (in most cases, a technician can be on site the same day).
Rational Business Solutions is
highly experienced in providing medical office IT support with additional
specialization in the support of EMRs. Discover all of the benefits of
professional outsourced IT support. We can assess and often remediate the issue
remotely and in most cases, a technician can be on site the same day if
required. Schedule an assessment for your business today.